The healthcare sector is always changing to offer patients a greater standard of comfort and care. Hospital concierge services, which attempt to provide individualized assistance and support during a patient's hospital visit, are one example of such a development. Concierge services are offered by Nawaloka Hospital, a renowned private hospital in Sri Lanka, are aimed towards uplifting the entire patient experience throughout the hospital visit and being a close companion in the most needed moments of their lives.

Introduction

When seeking medical treatment, patients often require additional assistance beyond medical care. The concierge service at Nawaloka Hospital in Sri Lanka recognizes this need and goes above and beyond to provide exceptional service tailored to each patient's requirements. Whether it's arranging transport, facilitating online billing, or ensuring patients feel supported, the Nawaloka concierge service is there every step of the way.

What is a Concierge Service in a Hospital?

A concierge service in a hospital functions similarly to a concierge service in a luxury hotel. It acts as a personalized assistant, catering to the individual needs of patients and their families. The goal is to provide a seamless and stress-free hospital experience by providing the best service to the patients.

The Role of a Concierge Service in Nawaloka Hospital

As a leading private hospitals in Colombo, Nawaloka Hospital understands the importance of providing comprehensive care that extends beyond medical treatment. The concierge service is an integral part of this approach, offering a range of benefits to patients and their families.

Personalized Service Throughout the Hospital Stay or Visit

The concierge service at Nawaloka Hospital ensures that patients receive personalized attention throughout their hospital stay. From assisting with admission procedures to addressing any concerns or requests, the dedicated concierge team is committed to providing a comfortable and stress-free environment by assisting and managing OPD services, Admissions and Channeling

Transport Arrangements for Patients

Transportation can often be a challenge for patients and their families, especially when seeking medical treatment. The concierge service takes care of transport arrangements, including hospital transfers, and scheduling transportation for follow-up appointments. This service not only saves time but also reduces the burden on patients and their loved ones. And After the hospital appointments, the patient would be safely escorted to their homes.

Online Billing Facility for Convenience

Traditionally, settling hospital bills can be a cumbersome process. However, the concierge service at Nawaloka Hospital offers a customized online billing facility, enabling patients to conveniently review and settle their bills digitally. This feature eliminates the need for lengthy administrative procedures and allows patients to focus on their recovery.

Accompanied by a Nurse Assistant

To ensure patients feel supported and cared for during their hospital visit, the concierge service at Nawaloka Hospital provides a nurse assistant who remains by the patient's side. This dedicated assistant offers companionship, and assistance with daily activities, and acts as a liaison between the patient and the medical staff of Nawaloka Hospital, which consists of the best doctors in Sri Lanka, fostering effective communication and coordination. and the assistant will pick up the patient from the home, will remain alongside all medical treatments and will escort the patient to the home after medical appointments.

Notification to Guardian or Family Members

The concierge service informs the appointed guardian or family members about the patient's status as well as their progress for patients who are unable to communicate directly or who need additional support. This service provides peace of mind to loved ones who may not be physically present at the hospital.

Benefits of a Concierge Service in a Hospital

The concierge service at Nawaloka Hospital offers several benefits that contribute to an enhanced patient experience and overall well-being.

Enhancing the Patient Experience

By providing personalized attention, assistance, and support, the concierge service enhances the overall patient experience. Patients and their families feel valued and cared for, fostering a positive and comforting environment.

And in a situation where the family members are unable to accompany the patient, Nawaloka Hospital concierge service ensures that the patient is well taken care of and is safely escorted to the home. The patient’s ease and comfort the paramount concern of Nawaloka Hospital.

Reducing Stress and Anxiety

Navigating through hospital procedures and treatments can be overwhelming, especially for patients and their families. The concierge service is aimed to reduce stress and anxiety by handling non-medical tasks, allowing patients to focus on their recovery and well-being.

Improved Communication and Coordination

Effective communication between patients, medical staff, and families is crucial for providing quality healthcare. The concierge service acts as a bridge, ensuring seamless communication and coordination between all parties involved, thus improving the overall care experience.

Increased Convenience and Efficiency

The concierge service streamlines various processes, such as admissions, discharge, billing, surgeries and medical appointments making them more convenient and efficient for patients. This results in a smoother hospital journey and reduces unnecessary waiting times.

How to Access the Concierge Service at Nawaloka Hospital

To access the concierge service at Nawaloka Hospital, patients can simply inform the hospital staff of their requirements during the admission process. Or the patient or their family can contact us through the following numbers provided.

-Please Call or WhatsApp 0777395447 / 0773250663 to get more information.

 The concierge team will then take over and provide personalized assistance tailored to the patient's needs.

The Nawaloka Hospital in Sri Lanka's concierge service raises the standard for individualised healthcare. This service makes sure that patients and their families receive exemplary care and support by providing a variety of services like individualised assistance throughout the hospital stay, transport arrangements, an online invoicing system, nurse assistants, and communication with guardians. The availability of a committed concierge staff improves communication, lowers stress levels for patients, and increases convenience. Nawaloka Hospital expresses its dedication to offering thorough and patient-centred treatment through the concierge service.

FAQs

Q: Is the concierge service at Nawaloka Hospital available for anyone?

A: Yes, the concierge service is available to all patients who visit Nawaloka Hospital, regardless of the medical condition or type of treatment required.

Please Call or WhatsApp 0777395447 / 0773250663 to get more information

Q: Are there any additional charges for utilizing the concierge service?

A: The concierge service is a part of VIP care provided by Nawaloka Hospital Colombo. There are additional charges for accessing these services.

Q: Can the concierge service arrange for international patients' travel and accommodation in Sri Lanka?

A: Yes, the concierge service can assist international patients with travel arrangements, including airport transfers and accommodation options in Sri Lanka.

Q: How can family members or guardians stay informed about the patient's progress?

A: The concierge service at Nawaloka Hospital ensures that designated family members or guardians receive regular updates regarding the patient's condition and progress.

Q: Can patients settle their hospital bills online using the online billing facility?

A: Yes, patients can conveniently settle their hospital bills online using the online billing facility provided by the concierge service at Nawaloka Hospital.