ITIL 4 Foundation

𝐈𝐓𝐈𝐋 𝟒 𝐅𝐨𝐮𝐧𝐝𝐚𝐭𝐢𝐨𝐧 | 𝙊𝙣𝙡𝙞𝙣𝙚 𝙄𝙣𝙩𝙚𝙧𝙖𝙘𝙩𝙞𝙫𝙚 𝙏𝙧𝙖𝙞𝙣𝙞𝙣𝙜 + 𝙀𝙭𝙖𝙢 𝙋𝙧𝙚𝙥𝙖𝙧𝙖𝙩𝙞𝙤𝙣

ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

The ITIL (4) Foundation “Pro” is a 3-day classroom room based on the exam specifications specified by AXELOS for the ITIL (4) Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL 4 service management framework and prepare for the ITIL (4) Foundation exam. In addition, the “Pro” edition offers a rich learning experience that helps the participants relate ITIL to their own work environment. The course includes a case study (based on a fictitious organization, ‘Axle Car Hire’) that will help the participants understand and experience the ITIL guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards.