About the Offer
SERVICE EXCELLENCE THROUGH LEAN AND SIX SIGMA
More details:
Learn the details on how to achieve service Excellence through Lean
Management and Six sigma tools.
Practical hands on learning with direct feedback from the resource person.
Date : October 14th
Time : 8.30 AM - 5.00 PM
Venue : PIM (28 Lesley Ranagala Mawatha, Col 08)
Fee : LKR 15,000
Registration Link : https://psp.pim.sjp.ac.lk
Topics Covered :
Introduction to Lean and Six Sigma, basic concepts and principles
Importance of Lean & Six Sigma in service context, with industry examples
Understanding and eliminating waste in Service context, with interactive exercise
Overview of DMAIC process and its application in a service setting
Application of basic tools and techniques
Certificate of Participation to be received for all participants. Lunch & Refreshments provided.
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